Training

Our industry-leading Fire Detection product and sales training is based on the work that technicians and salespeople do every day to address customer needs. Our courses combine extensive product knowledge with practical, hands-on experience.

The below links get you started on the road to fulfilling your training needs.

Ready to start your learning journey? Click here to access the Fire Detection Academy.

Still have questions?

Please contact our Customer Training Administrator for Fire Detection by phone at 978-577-4752 Option 2,  or via email at autocallacademy@jci.com.  JCI training Institute hours 8am - 5pm, Monday to Friday except holidays.

The first step to registering for training is to ensure you have access to our training portal. 

Request account

The most recent version of our product training catalog is available to view or download.

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View or download the attached job aid to learn about accessing “how to” articles on the Fire Detection Products Knowledgebase, as well as videos on the uLearn platform.

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